About Us
At Signature Soaps we are completely dedicated to ensure you are totally satisfied with all your purchases. If you have any suggestions or comments, please email us at sales@signaturesoaps.co.uk.

Our Contact Details: 

Signature Soaps Telephone: 01204 598907 Email: sales@signaturesoaps.co.uk



Making a Purchase

Placing an order with us is easy. Simply browse our website, select the products that you wish to buy and check out via our secure server. We accept payments via Paypal. You can also place an order over the phone. Ring us on 01204 598907. Our hours of operation are Monday to Friday 9:00 am - 5:00 pm.  If paying by personal or company cheque, please allow 3-5 business days for clearance of funds before actual shipping of your order. Should you wish to cancel an order before it has been shipped, simply email or call us and we will be happy to oblige.

Shipping and Handling

Prices on our website are exclusive of postage & packaging. Upon checkout, postage will calculated and added.

Delivery Schedule
  

We process your order as soon as it is received and aim to despatch your goods within 1-3 business days. We strive to maintain a healthy inventory of stock at all times and seldom have to back order items. We do ask that customers give us as much advance notice as possible around peak times such as Valentine's Day, Mother's Day and Christmas. Since all of our soaps and body care products are handmade by us, there is an extra element of time involved in all stages of our production and we also want to provide you with items which are freshly made.

Guarantee & Returns Policy

We guarantee that you will be satisfied with your purchase. If you are not satisfied, simply contact us and we will replace or refund your purchase.  All returned products must be unused and in the original packaging. We abide by 'The Consumer Protection (Distance Selling) Regulations 2000' which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm - this means we will take all reasonable care to ensure that goods supplied are in an acceptable condition. Please contact us immediately if you experience any dissatisfaction with our products.

Reaching Us 

If you need to reach us, please email us on sales@signaturesoaps.co.uk. Alternatively, you can call on 01204 598907 or write to us at Signature Soaps, 21 Bradshaw Hall Drive Bolton BL2 4NY.  

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explains our online information practices and the choices you can make about the way your information is collected and used.Signature Soaps values your privacy and never discloses customer information to third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 

We may use technology to track the patterns of behaviour of visitors to our site. This can 

include using a "cookie" which would be stored on your browser. You can usually modify

your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

The Information We Collect:

This notice applies to all information collected or submitted on this website. The types of personal information collected is:

Name, Address, Email address,Phone number,Credit/Debit Card Information is collected and processed securely by Paypal. We do not store your credit/debit card information.   

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online when you login and place an order. You can request for this to be removed by calling us or sending us an email at: sales@signaturesoaps.co.uk.  We use this procedure to better safeguard your information.

How To Contact Us  

Should you have other questions or concerns about these privacy policies please email us at  sales@signaturesoaps.co.uk or phone us on 010204598907.

 

 

 

 

 

 

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